Frequently Asked Questions
What are your standard payment and trading terms?
We typically require a 30% deposit via T/T after order confirmation, with the 70% balance paid against the bill of lading. L/C and O/A options are also available. The standard lead time is 15-25 days.
Can I request samples before placing a bulk order?
Yes, samples are available for all models. Typically, samples can be prepared within 7-15 days once the payment is received.
How are the goods delivered from China?
Most goods are shipped via sea freight from Qingdao Port. We can also work with your designated shipping agent to coordinate the logistics.
What customization services do you provide?
We offer full OEM and ODM services. Our experienced engineers can design customized racking solutions based on your specific requirements and drawings.
What is the international trading process?
The process follows these steps: Design drawing → Confirm drawing → Quotation → Proforma Invoice (PI) → 30% Deposit → Manufacture → QC Inspection → Balance Payment → Shipping.
Is there a minimum order quantity (MOQ)?
While there is no strict MOQ, we recommend ordering enough to fit a 20ft container (approx. 15 tons) to ensure the most competitive pricing and shipping efficiency.